Terms of Service

1. Introduction

These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between •[LEGAL_ENTITY_NAME] (“Company”, “we”, “us”, or “our”) and the customer, individual, or corporate entity (“Customer”, “User”, or “you”) accessing or using the Stillpoint software-as-a-service observability platform.

2. Acceptance of Terms

By creating an account, clicking “Create Account” or “Sign In”, submitting endpoints for synthetic monitoring, or paying for a subscription plan, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Acceptable Use Policy, each of which is incorporated herein by reference.

If you are entering into this Agreement on behalf of a company, partnership, or other legal entity, you represent and warrant that you possess full statutory authority to bind that entity. If you do not possess such authority or do not agree with any part of these Terms, you must not register for or use the service.

3. Eligibility

You must be at least eighteen (18) years of age or the legal age of majority in your jurisdiction to create an account. By using the platform, you affirm that you have the legal capacity to enter into a binding contract and that your use does not violate any applicable statutes, commercial trade restrictions, or export laws in your territory.

4. Account Registration

To access the monitoring dashboard and API facilities, you must complete an account registration form providing accurate, current, and verifiable details, including your full name, valid email address, and organization name where applicable. You agree to maintain and promptly update your account details to ensure all records remain truthful and accurate. Providing false or deceptive email addresses may result in immediate account suspension.

5. Account Security

You are solely responsible for maintaining the confidentiality of your authentication credentials, passwords, session tokens, and secret API keys. You agree not to disclose your credentials to unauthorized third parties and accept sole liability for all activities executed under your account.

You agree to notify Stillpoint immediately via our Contact Page upon discovering or suspecting any unauthorized breach of security or unauthorized access to your account.

6. Description of Services

Stillpoint provides an automated cloud observability platform delivering synthetic uptime surveillance, latency measurement, TLS/SSL certificate monitoring, DNS query tracking, incident notification dispatch, and public status page publishing. The scope of features available to you is governed by the specific subscription plan (Free, Pro, or Business) associated with your workspace.

7. Website Uptime Monitoring

The Platform conducts automated, recurring synthetic HTTP and HTTPS health checks against target URLs submitted by the Customer. Our regional probe servers dispatch network requests at specified intervals, measure response latency (in milliseconds), evaluate returned HTTP status codes, and trigger alert workflows when target servers return client or server errors (such as 5xx status codes, network timeouts, or connection refused responses).

8. SSL/TLS Certificate Monitoring

For HTTPS endpoints, the Platform inspects X.509 certificate parameters during TLS cryptographic negotiation, evaluating expiration timestamps, certificate authority issuer chains, and cipher suite parameters. The Platform triggers advance warning notifications at predefined thresholds (e.g., 30, 14, 7, and 1 day remaining) to assist customers in preventing unintended certificate lapses.

9. DNS Record Monitoring

Where supported by your subscription plan, the Platform performs periodic DNS resolution checks, monitoring A, AAAA, CNAME, and MX records for latency anomalies or unexpected DNS record changes.

10. Domain Expiry Monitoring

Where included in your tier, domain registration expiry surveillance monitors WHOIS/RDAP registry databases to notify workspace administrators in advance of impending domain registration lapses.

11. Automated Reports and Analytics

Subscribers receive consolidated weekly uptime performance summaries, regional latency distribution matrices, and downloadable audit reports detailing confirmed incidents, outage durations, and recovery timestamps.

12. Subscription Plans

Stillpoint offers tiered subscription plans with differentiated quotas, check frequencies, and feature entitlements. Current plan specifications are summarized below:

13. Free Plan

The Free Plan is provided free of charge for developer experimentation and small websites. Free plans are subject to strict usage limits (maximum 3 active monitors, 5-minute minimum check frequency). We reserve the right to modify quotas, pause monitors on accounts inactive for over ninety (90) consecutive days, or discontinue the Free Plan upon reasonable notice.

14. Pro Plan

The Pro Plan is designed for growing online services requiring fast 1-minute check frequencies, expanded monitor limits (up to 25 monitors), custom status pages, and webhook alerting integrations.

15. Business Plan

The Business Plan is engineered for digital agencies and high-traffic applications, providing capacity for up to 100 monitors, domain expiration surveillance, high-frequency checks, automated PDF performance reports, and priority engineering support.

16. Billing and Payments

Paid subscriptions are billed in advance on a recurring monthly or annual cycle. Charges are processed in Indian Rupees (INR) or applicable local currencies through authorized payment gateways (such as Razorpay or Stripe). All applicable taxes (including Goods and Services Tax (GST) at statutory rates) are itemized on tax invoices provided in your billing dashboard.

17. Subscription Renewal

Unless you cancel your subscription prior to the expiration of the current billing cycle, your subscription will automatically renew for an identical recurring period. You authorize our payment processors to automatically bill the stored payment method on each renewal date.

18. Cancellation

You may cancel your subscription at any time directly through the Billing Settings page of your workspace. Upon cancellation, your paid subscription remains active until the conclusion of the current paid billing period, at which point your workspace transitions to the Free Plan. Cancellation stops future automatic renewals but does not automatically trigger retrospective refunds.

19. Refund Policy Reference

Subscription fees are generally non-refundable except where explicitly required by applicable consumer protection laws or detailed under our formal Refund and Cancellation Policy. Customers are advised to review the Refund Policy for specific dispute resolution procedures, failed payment remedies, and billing adjustment workflows.

20. Acceptable Use Policy

Your use of the Platform must strictly adhere to our Acceptable Use Policy. Monitoring targets without authorization, attempting to bypass security controls, abusing API rate limits, or weaponizing monitoring probes against third-party networks is strictly prohibited.

21. Prohibited Activities

You agree that you will not, under any circumstances:

• Submit target URLs or hostnames that you do not own or for which you lack explicit, verified authorization to monitor.
• Utilize synthetic monitoring probes to conduct Distributed Denial of Service (DDoS) attacks, flood servers, or overwhelm third-party web infrastructure.
• Configure target URLs targeting internal private IP addresses (such as 10.0.0.0/8, 172.16.0.0/12, 192.168.0.0/16, loopback 127.0.0.1, or cloud metadata endpoints 169.254.169.254) in an attempt to conduct Server-Side Request Forgery (SSRF).
• Reverse-engineer, decompile, or attempt to derive the source code of our synthetic probe workers or consensus algorithms.
• Resell, sublicense, or redistribute Platform API access without an executed Enterprise Agency Agreement.

22. Customer Responsibilities

You are solely responsible for:

• Configuring accurate target URLs, protocol schemes (HTTP vs HTTPS), and port parameters.
• Ensuring that automated synthetic probe requests from our user-agent string do not disrupt or trigger automatic rate-limits on your hosting firewalls.
• Maintaining up-to-date alert delivery contacts (email addresses and webhook URLs) to ensure outage alerts reach responsible responders.

23. Monitoring Limitations

Synthetic monitoring results may be influenced by localized internet routing anomalies, cloud transit disruptions, Content Delivery Network (CDN) caching behaviors, or intermediate firewall rules. While Stillpoint employs consecutive failure verification to suppress false alarms, we do not warrant that our service will identify every localized outage or that every alert will be delivered without delay.

24. Service Availability

We strive to maintain high service availability for our web dashboard and distributed probe nodes. However, service delivery may be interrupted by scheduled maintenance windows, emergency security patches, cloud hosting failures, or upstream telecommunications outages. Standard public SaaS subscriptions do not include a financially backed 99.9% or higher uptime guarantee unless governed by an executed Enterprise Service Level Agreement (SLA).

25. Third-Party Services

The Platform may integrate with or route alerts to third-party services (such as Slack, Telegram, PagerDuty, or email gateways). We do not control, endorse, or accept liability for the operation, latency, or data privacy practices of external third-party communication services.

26. Intellectual Property

All right, title, and interest in and to the Platform, including software code, synthetic worker algorithms, user interface designs, trademarks, documentation, and database architectures, remain the exclusive property of •[LEGAL_ENTITY_NAME] and its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to access the Platform in accordance with these Terms.

27. User Content and Website Data

As between you and us, you retain all ownership rights in your monitored domain names, registered workspace content, and business data. You grant us a non-exclusive, worldwide license to query, measure, and store technical telemetry from your configured endpoints solely for the purpose of fulfilling monitoring and alerting services.

28. Suspension and Termination

We reserve the right to suspend or terminate your account and monitoring probes immediately, with or without notice, in the event that:

• You breach any material provision of these Terms or the Acceptable Use Policy.
• Your target endpoints trigger security alerts, suspected SSRF attacks, or unauthorized scanning complaints.
• Subscription billing fails repeatedly or charges are subjected to fraudulent chargebacks.
• Compelled by lawful governmental, regulatory, or judicial order.

29. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE PLATFORM AND ALL MONITORING TELEMETRY ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MONITORING WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ALL DEFECTS WILL BE DETECTED OR CORRECTED.

30. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL •[LEGAL_ENTITY_NAME], ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, BUSINESS REPUTATION, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR ACCESS TO OR INABILITY TO ACCESS THE SERVICE, UNNOTIFIED OUTAGES, PROBE ACCURACY DELAYS, OR THIRD-PARTY INTRUSIONS.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ₹5,000 INR (WHICHEVER IS GREATER).

31. Indemnification

You agree to defend, indemnify, and hold harmless •[LEGAL_ENTITY_NAME], its officers, directors, and employees from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms or the Acceptable Use Policy; (b) your unauthorized monitoring of any target website or server; or (c) your violation of third-party intellectual property or privacy rights.

32. Changes to Services

We continually enhance our monitoring algorithms and infrastructure. We reserve the right to alter, enhance, or discontinue features or subscription quotas, provided that material reductions in paid plan capabilities will be preceded by reasonable advance notice.

33. Changes to Terms

We may modify these Terms at any time. When material revisions occur, we will post the updated Terms with an updated “Last Updated” timestamp and provide notice via dashboard notifications or email. Your continued use of the Platform after the effective date of revised Terms constitutes your binding acceptance of the changes.

34. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of •[GOVERNING_LAW], without regard to its conflict of law principles.

Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the competent courts located in •[EXCLUSIVE_JURISDICTION_COURT_OR_CITY].

35. Contact Information

If you have questions regarding these Terms or require formal legal notices, please reach out to: