Knowledge Base & Support

Frequently Asked Questions

Find clear answers regarding synthetic health probing, multi-node quorum verification, SSL expiry tracking, subscription tiers, and security protocols.

Showing 20 questions

GeneralWhat is Stillpoint and how does it work?

Stillpoint is a precision website uptime, SSL certificate, and performance monitoring SaaS platform. It continuously executes automated synthetic checks against your web applications from distributed probe nodes, measuring response latencies and alerting you the moment an endpoint fails or degrades.

GeneralHow does synthetic monitoring differ from real-user monitoring (RUM)?

Account and RegistrationDo I need a credit card to sign up for the Free Plan?

Account and RegistrationHow do I invite team members or manage multiple workspaces?

Website MonitoringWhat types of websites, web services, and APIs can be monitored?

Website MonitoringWhat is the identification user-agent used by probe nodes?

Uptime MonitoringHow frequently are synthetic checks executed?

Uptime MonitoringHow does the platform prevent false alarms from transient network glitches?

SSL MonitoringHow does SSL/TLS certificate monitoring work?

SSL MonitoringCan I monitor custom ports or self-signed certificates?

DNS MonitoringWhat does DNS monitoring cover and why is it important?

Domain Expiry MonitoringHow does domain registration expiry monitoring prevent website takedowns?

Reports and AnalyticsWhat latency metrics and percentiles are tracked?

Reports and AnalyticsCan I export PDF reports or share public status pages?

Subscription and BillingWhat payment methods are supported and what currencies are used?

Subscription and BillingCan I cancel my subscription at any time?

Security and PrivacyHow are passwords and sensitive credentials protected?

Security and PrivacyHow does the platform prevent Server-Side Request Forgery (SSRF)?

Technical SupportHow do I contact technical support if I need assistance?

Technical SupportWhat notification channels are supported for incident escalation?

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